Sr Lead AWS Cloud Support

Contract Type
₹ 2,000,000 - 2,500,000
Heena K
Academic title
Job description

Role & Responsibilities:

Cloud Operations team manages daily operations for cloud portfolio

primarily based on the Amazon Web Services (AWS) platform.

The team collaborates with

Applications and Infrastructure teams to operate the cloud environment.

Experience utilizing service desk tools

such as JIRA, Service Now etc.

  • Strong Operations and/or NOC

(Network Operations Centre)

experience including monitoring, alert

response, problem isolation and


  • Strong experience with operating

applications within Amazon Web

Services (AWS).

  • Ability to utilize and perform

administration via a command line

interface in Linux or Unix.

  • Knowledge and experience utilizing Git

via command line

  • Strong Unix/Linux skills – well versed

in tasks like file editing, system

resource monitoring, running and

scheduling processes, and

troubleshooting system issues.

  • Scripting - shell scripting or Python


  • Knowledge and experience with

creating, maintaining and updating

YAML and JSON configuration files.

  • Prior release management experience
  • Strong verbal and written

communication skills (as this is a

senior global stakeholders facing role)

  • Client focused and attentive to

business-critical issues



Duties & responsibilities (includes but is not limited to):

  • Manage incoming service requests via JIRA Service Desk. Perform triage,

scheduling and execution of incoming requests. Coordinate with internal teams to

successfully resolve requests.

  • Real-time monitoring and alerting, proactive notifications, problem isolation and


  • Cloud environment change management, coordination and provisioning/execution
  • Automation for BAU activities such as account creation, landing zone

management, application inventory, trusted advisor recommendations, cost

oversight, operational guard rails etc.

  • Software Lifecycle Maintenance (development and bug fixes) of established

automation frameworks such as Backup management, cost management, landing

zone etc.

Monthly reporting of KPIs; apply continuous improvement methodology to

support required KPIs.

  • Willing to own deliveries and work hands-on across all aspects of Cloud Ops

delivery out of Mumbai

  • Willing to learn new technologies/tool as required, in order to effectively deliver



CTC: 20lpa

NP: Immediate to 30days


o Mon to Friday 7.30 am IST to 4.30 pm IST

o Mon to Friday 4 pm IST to 01:00 am IST

Other notes
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