Service Engineer JD:

• Should be responsible for all After sales activities carried out in the territory
• Training
• Conduct Pre-Delivery Inspection training for New dealers
• Attend the complaints where dealers can not solve the issues and train the dealer technicians on the same
• Prepare the Training calendar for the year and execute , proper report should be submitted
• Online trainings to be conducted whenever required on Service management
• Sub dealer network Training to be planned and execute
• Warranty Management
• Regular follow-up with dealers on warranty registration and process
• Collect all warranty registration and upload in Teams
• Warranty claims should be handled , Approval process to be followed
• Warranty data base to be maintain of the territory
• Training to be given all newly boarded dealers in the system
• Spare parts Monitoring:
• Ensure all fast moving parts are available with dealers
• Regular monitoring spares inventory of dealers and refilling when needed.
• Finished good vs Parts & Accessories % to be maintained to achieve organization goals
• P&A campaigns to be done and ensure it support the sales team and dealers
• Reporting abnormal price to HO to correct the situations
• Part of MSL planning and ensure forecast for next season requirements
• Dealer Management:
• Promptly following up on service requests from dealer / Customers and providing solution on time
• Communicating with dealers / Dealer person and technicians to ensure that services are delivered effectively.
• Reporting quality issues to HO and ensure proper solutions provided to Dealers
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Providing recommendations about new features and product improvements.
• Conducting research to remain abreast of industry developments.
• Support sales team by conducting Service camps and campaigns to ensure hi-level confidence to dealer and customers
• Collect the feedback from customers about products and improvements and report to HO
• MIS & PDCA reports to HO
• Attend all kind of Expos to ensure technical support to sales team and dealers
• Travel time :
• 80%