Answer internal/external customer simple to complex inquiries per established guidelines . handle autonomously complex requests and field actions.

• Report all event in the ERP system to guaranty tractability according company standards and regulation.
• Lead the troubleshooting analysis, diagnose and bring the solution to customer or plan the action response, follow up and ensure customer satisfaction to avoid disruption at customer site
• Lead Launch/implementation of new systems by learning new products, develop documentation
• Register service requests and check entitlement as well as impact on customer