KRAs:

Responsible for feature enhancements, software defect resolutions

• Guiding customer support team to answer support team questions and customer inquiries
• Responsible for leading and mentoring junior team members on problem solving and trouble

ticket analysis skills to have efficient timely defect resolution

• Work closely with support team to provide best in class customer experience
• Analyze system core to understand possible root cause of the incident
• Willingness to go extra mile to not just identify and resolve a given defect but also analyze the

related program logic to make it ‘a right fix’ and not introduce another defect