Regional Service Manager North

Contract Type
Academic title
Job description

Service and Spares business development To keep an eye on dealer spare parts stock and train dealer service team for products of the organisation.

Resolve the service issues of customers through dealer man power.

Visit the customer sites to resolve the issues

Find out opportunity to generate new spare parts and service business

Attempt service calls directly for our direct product lines

Service level Improvement Daily Tracking of all issues of dealer / Customer and resolve it on priority

Spare parts availability checking and arrangement

Do the Demos for direct customers

Actively work on reducing Turn Around Time

Warranty handling at customer and dealer end

Product Quality Improvement Identify the issues on present products and report to the Service Head for rectification wherever possible.

Bench mark competition products and suggest possible solutions for product improvements

Service Promotional activities Arrange the service camp with distributor team and execute same.

Conduct Do`s and Don’ts training , Maintenance training

Usage of Husqvarna systems Ensuring that Up tool ,Web warranty and DMS are used across the region

Training of new dealer manpower on these systems

Ensuring quality reports in the system


Candidate Profile

  • BE / Diploma in Mechanical / Electrical Engineering
  • 10-14 years in similar profile.
  • Should have worked on Company’s or similar product line (construction equipment etc..)
  • Good communication / negotiations skills / high energy level
  • Job requires extensive travel across the region.
  • Good hands on experience on repairs.
  • Technical expertise in Hydraulics/Electricals
  • Must have experience of handling channel partners.
Other notes
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