Full Revenue Responsibility of the region including planning, forecasting and target performance achievement.

− Full operational and functional responsibility of Customer Experience Specialists, Area Managers, Zonal Managers in the region.

− Responsible to execute the business development plan, value expansion plan and sales plan to achieve revenue targets, higher profitability. Higher retention rates and higher share of wallet for existing customer base.

− Assist Ambassadors and Value Expansion Representative with growing the business, adding assays, ensuring contract compliance, and conducting business reviews with emphasis on pricing/profitability policies

− Act as a trusted partner for all customers and develop and maintain relationships with all key accounts in the district.

− Responsible for managing and delivery of first line service support and escalations through to resolution

− Implementation of the customer experience standardized trainings, processes, procedures and reporting in the District

− Success in this role and in the District is measured by business retention – contract renewal rate, economic profitability EP, Service Level (SLA) achievement, customer satisfaction and loyalty NPS scores, and sales revenues.