Product knowledge and Technical Expertise
- Has in-depth knowledge of product portfolio and features
- Has strong expertise and know-how of all technical specifications and make-up of each product
- Addresses all technical escalations from BSHs either independently or in consultation with the Training and Quality Manager
Strategic Thinking
- Develops strategy to locate growth opportunities to optimize service reach to the best extent possible in the responsible regions
- Tracks reports on pending calls, repeat calls, ASC credit block status to evaluate and arrive at long-term improvement strategies
- Arrives at innovative strategies using best industry practices to make service as a key differentiator
Financial Acumen
- Evaluates the financial feasibility of ASCs and other partnered service centers while appointment and during operation
- Generating sales of spare parts through drive from BSHs
- Explores opportunities to optimize EBITA across service centers