Regional Consumer care (with a leading consumer durable MNC)

Contract Type
Academic title
Bachelor of Education
This position is archived.
This position is archived.
Job description

Product knowledge and Technical Expertise

  • Has in-depth knowledge of product portfolio and features
  • Has strong expertise and know-how of all technical specifications and make-up of each product
  • Addresses all technical escalations from BSHs either independently or in consultation with the Training and Quality Manager

Strategic Thinking

  • Develops strategy to locate growth opportunities to optimize service reach to the best extent possible in the responsible regions
  • Tracks reports on pending calls, repeat calls, ASC credit block status to evaluate and arrive at long-term improvement strategies
  • Arrives at innovative strategies using best industry practices to make service as a key differentiator

Financial Acumen

  • Evaluates the financial feasibility of ASCs and other partnered service centers while appointment and during operation
  • Generating sales of spare parts through drive from BSHs
  • Explores opportunities to optimize EBITA across service centers
  • B.E. Qualified
  • Experience- 10+ years
  • Should have prior experience in managing a team of Branch Service Managers & customer support engineers.
  • Accountable for P&L for the team
  • Team Handling Role
  • key person for managing tranings
Other notes
For more related job opportunities visit
This position is archived.
This position is archived.