National Account Manager

Contract Type
Academic title
Bachelor of Education
Job description
  • Develop sufficient portfolio of large national clients that qualify as the next A-Customers only; time spending on this actives 70-100%.
  • Identify new business opportunities in collaborate with field sales and support to ensure growth attainment of National customers;
  • Create awareness of company within the customer’s organization and vice versa, and identify the key decision makers/influencer of the National account in the Area and build up a strong business relationship to them;
  • Provide ongoing support to National customers to secure existing business by assuring reliability and increasing customer satisfaction;
  • National support and development for Key Account Management (time spending on this actives 0-30%) supported by company Network.
  • Work closely with the network and support teams to ensure delivering high quality of service, Engage other internal departments to improve customers’ overall supply chain performance;
  • Create SOP as per customer expectations and maintain updates and involve operation to guarantee understanding and execution of the agreements;
  • Work closely with the customer to intimately understand their needs and ensure mutually agreed service and terms are delivered;
  • Work collaboratively across the company to create and execute solutions that deliver value for customers;
  • Proactively communicate development plans and account status to the management;
  • Oversee the implementation process for new awarded business;
  • Ensure collection of accounts receivable by Finance team and assist if necessary;
  • AD-hoc tasks will be assigned by Department Head.

Reporting To (Name Please if possible) Head of Sales Indian Subcontinent

Location Mumbai & Bengaluru

Target Industry Freight Forwarding

Division Air & Sea

Department Sales

Team Size / IC Role IC

Other notes
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