Field Service Engineer- Medical Device MNC

Contract Type
Academic title
Job description

Key Responsibilities:

Service Operations

  • Provide relevant inputs for weekly, monthly, quarterly and annual service planning
  • Ensure timely return of loan stock, proper maintenance of toolkits and request for new tools acquisition, etc.;
  • Support cluster level demand planning by providing accurate inputs on spares requirement, etc.
  • Identify out of warranty customers and guide them on annual maintenance contract options to drive service revenues
  • Identify opportunities to increase service revenues through AMCs; Support sales teams with leads from existing customer on upgrades, cross sell, etc.
  • Drive discipline around usage of support technologies like CRM, ERP, Order processing, etc. for self to enable tracking and analysis of individual and team performance
  • Track and report key performance metrics like MTTR, Customer Satisfaction, lead generation, service /spare part sales, etc. at an individual level
  • Develop self through continuous learning to be able to meet market and client needs

Stakeholder / Vendor Management

  • Maintain professional relationships with existing customers to identify areas of improvement, upgrades, cross-sell, new product opportunities, etc.
  • Collaborate with the other teams within the division (Application team, Measurement team, etc.) to ensure timely support for service team to effectively resolve customer grievances


  • Follow a culture of continuous improvement and learning
  • Demonstrate a self-directed and high-performance culture

Experience & Qualification

Qualification - B.Tech or B.E in Electronics / Diploma – Electronic

Experience range – 3 to 9 Years of experience

Must have experience into Ophthalmology.

  • Rewarding Career Growth
  • Work life Balance
Other notes
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