KEY RESPONSIBILITIES:

Provide prompt and effective customer training on use of bioMerieux and partner company solutions. Customers should be fully conversant with all features of the systems/reagents and able to optimize their use for deriving all specified benefits.

Provide prompt and effective troubleshooting and other applications’ support to customers and attend to all technical queries and complaints in a manner that issues are resolved quickly and high levels of customer satisfaction maintained on the support received.

Promote bioMérieux and partner company solutions in line with budgeted figures for sales and profitability. Drive increased reagent consumption for the installed base.

Assist with the organizing of CMEs, seminars, etc., to promote our products as well as to generate awareness of the relevance of our solutions and their potential benefits. Deliver effective presentations as required to clinicians and laboratory personnel.

Maintain high levels of product knowledge, competitor product knowledge and related technical understanding to be able to carry out satisfactory customer interactions.