Account Manager

Contract Type
Academic title
Bachelor of Science
This position is archived.
This position is archived.
Job description

The individual operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion;

  • act as trusted partner to existing customers;
  • build promoters and achieve targeted retention rate;
  • manage and drive development of accounts according to strategic account plan;
  • support first line implementation and customer training;
  • deliver first line support and technical troublshooting

Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

Responsible for implementing and maintaining the effectiveness of the Quality System. Responsible for increasing utilization/cartridge usage/Menu expansion;

Retention rate:

  • ensure instrument analytical turnaround time (uptime/repair/maintenance);
  • conduct customer business review on periodic basis;
  • manage customer relationship and thoroughly plan; prepare and follow up customer visits;
  • identify customer training requirements;
  • coach customers and share knowledge;
  • identify and resolve customer pain points
  • replenish and control inventory;
  • build image and brand in eyes of customer;
  • sell or reinforce Abbott’s total solution value offering;


  • menu expansion;
  • service sales;
  • product promotion;
  • value creation;
  • order management;
Other notes
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This position is archived.
This position is archived.